Reference

How suhubet login Handles Your Personal Data

Your personal information — from account registration details to transaction records across DANA, OVO, GoPay, and QRIS — is handled with clear, documented practices at suhubet login.

Data collected only for account operationDANA, OVO, GoPay & QRIS transaction records securedYour right to request data deletionNo third-party data salesJakarta & Surabaya accounts covered equally
suhubet login How suhubet login Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to review the personal data we hold on your account, request a correction, or ask us to delete your information entirely, our support…

Live Chat Access the live chat window from your account dashboard at any time.
Email Privacy Request Send a written data request to our privacy email address.
WhatsApp Channel Our WhatsApp support line runs 24 hours a day, seven days a week.
HOW WE PROTECT YOU

Six Ways We Manage Your Data Responsibly

Every layer of our data practice — from how we log your QRIS payment references to how long we keep your session cookies — follows a documented internal policy reviewed annually.

Data Collection Minimisation

We collect only what is necessary: account credentials, payment method identifiers such as your linked OVO or GoPay account reference, and session logs. We do not capture browsing history outside our own platform.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language and payment chip selection. No third-party advertising cookies are placed without your explicit consent at login.

Account Security Practices

Your password is hashed using industry-standard encryption before storage. We also offer two-factor authentication via SMS OTP, which we strongly encourage you to activate from your account security settings.

Data Retention Schedule

Active account data is retained for the duration your account remains open. After account closure, transaction records are held for the period required by applicable rules — what is retained and for how long depends on local law.

Third-Party Data Sharing

We share data only with payment processors — DANA, OVO, GoPay, QRIS — strictly to complete your transactions, and with identity-verification providers where required. No marketing or analytics firms receive your personal data.

Your Right to Request Changes

You can request a full copy of your stored data, ask us to correct inaccuracies, or request deletion of your account data by contacting us via live chat or our privacy email — we complete verified requests within seven business days.

Your Privacy Questions, Answered Directly

We have compiled the questions we hear most often from people in Jakarta, Surabaya, and across Indonesia about how their account data is used. If your question is not covered here, reach us via live chat or WhatsApp and we will respond with the specific detail you need.

We collect your name, email address, phone number, date of birth for age verification, and the payment method identifiers you link — such as your DANA or OVO account reference. Device and session data is also logged to secure your login.

Payment method references are stored in encrypted form and are used only to process deposits and withdrawals. We do not store your full DANA or OVO account credentials — only the transaction reference IDs needed for reconciliation and dispute resolution.

Yes. Send a data-access request via our privacy email or live chat. After we verify your identity — usually via your registered phone number or email — we will provide a full export of your stored account data within seven business days.

Contact our support team through live chat or WhatsApp and state that you want your account data deleted. We will confirm your identity, close your account, and remove personal data within seven business days, except records we are required to retain by applicable regulations.

No. We do not sell or share your data with marketing firms or data brokers. The only third parties who receive any of your data are the payment processors — DANA, OVO, GoPay, QRIS — and identity-verification providers, and only to the extent needed to complete your transactions.

We use essential session cookies to keep your account active and preference cookies to remember your settings. You may decline non-essential cookies when you first access the site. Declining them will not prevent you from using your account or making deposits.

We keep your data for as long as your account is active. After closure, we retain transaction records for the period required under applicable rules — the exact duration depends on local law. You can ask us for the specific retention period that applies to your account.